Privacy Policy

Last updated:

At LovePDF.me (“we”, “us”, “our”), your privacy is our top priority. This Privacy Policy explains how we collect, use, and safeguard information when you use our website and PDF tools. By using LovePDF.me, you agree to the practices described here. For cookie choices, see our Cookies Policy.

1) Who We Are

Controller: LovePDF.me
Website: www.lovepdf.me
Email: contact@lovepdf.me

2) Lawful Bases for Processing

Depending on your region (e.g., EEA/UK), our legal bases may include: performance of a contract (to provide the tools you use), legitimate interests (security, service improvement), consent (non-essential cookies/ marketing), and legal obligation (record-keeping, fraud prevention).

3) Information We Collect

  • Account & Contact Data: Name, email, optional phone and billing details when you create an account or purchase a subscription. Card data is processed by our payment partners; we do not store full card numbers.
  • Usage & Device Data: IP address, browser, device type, language, pages/tools used, timestamps, and diagnostic logs to keep our services reliable and secure.
  • Uploaded Files: Documents you upload for conversion/processing. Files are processed securely and automatically deleted after a short period once the task is complete.
  • Cookies & Similar Tech: See the Cookies Policy.

4) How We Use Your Information

  • Provide, maintain, and improve our PDF tools and website.
  • Process payments and manage subscriptions (via trusted payment processors).
  • Personalize features (e.g., language, recent tools) and improve user experience.
  • Send service messages, product updates, and—if you opt in—marketing emails (you can unsubscribe anytime).
  • Monitor performance, prevent fraud/abuse, and ensure account security.
  • Comply with legal obligations and enforce our Terms.

5) Analytics & Logs

We use aggregated metrics and diagnostic logs to understand feature usage, resolve errors, and keep the platform secure. Where feasible, we minimize or anonymize data used for analytics and retain it for limited periods.

6) Cookies & Tracking

We use cookies and similar technologies to operate the site, remember preferences, analyze usage, and (if enabled) support advertising. Manage non-essential cookies anytime: . Learn more in our Cookies Policy.

7) Advertising & Google AdSense

We may display ads via Google AdSense. Google and partners may use cookies to show personalized or non-personalized ads and measure performance. Control personalization at Google Ads Settings and learn more at Google Ads Policy.

8) Data Sharing

We do not sell or rent your personal data. We share limited data only with:

  • Service providers (e.g., hosting, analytics, payments, support) under contracts that require confidentiality and security.
  • Authorities if required by law, legal process, or to protect rights, safety, and security.

9) Data Security

We implement administrative, technical, and organizational measures to protect data—including HTTPS/SSL during transfer, access controls, and short-lived processing for files. No method of transmission or storage is 100% secure, but we strive to safeguard your information.

Learn more on our Security page.

10) Data Retention

CategoryTypical retentionPurpose
Uploaded filesShort window post-processingDeliver reliable downloads, then auto-delete
Account & billingAs long as account is active + legal periodsService delivery, invoices, tax
Analytics/logsLimited periodsReliability, performance, security

11) Your Rights

Your available rights depend on your location and include, where applicable:

  • Access, download, or receive a copy of your data.
  • Rectification (correct inaccurate or incomplete data).
  • Deletion (erasure) where applicable.
  • Restriction or objection to certain processing.
  • Portability (receive data in a structured, commonly used format).
  • Withdraw consent for non-essential cookies/marketing at any time.

To make a request, email contact@lovepdf.me or use our Contact Us form.

GDPR (EEA/UK)

Legal bases may include: performance of a contract (service delivery), legitimate interests (security, service improvement), consent (non-essential cookies/marketing), and legal obligation.

You may lodge a complaint with your local supervisory authority in the EEA/UK.

CCPA/CPRA (California)

We do not “sell” or “share” personal information as defined under CPRA. You can request access or deletion via Contact Us. To manage ad preferences, see our Cookies Policy and the links in the Advertising section above.

12) International Data Transfers

Your data may be processed in countries outside your own. Where required, we rely on appropriate safeguards (e.g., Standard Contractual Clauses) to protect personal data transferred internationally.

13) Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect data from children. If you believe a child provided personal data, please contact us and we will promptly delete it.

14) Third-Party Processors

We work with carefully selected providers for hosting, analytics, payments, email, and support. Each is bound by contractual terms that require confidentiality, security, and processing only on our documented instructions.

15) Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date will reflect the latest version. Material changes will be highlighted on this page.

16) Contact Us