Data Security

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At LovePDF.me, protecting your personal information and the files you upload is a top priority. This page explains how we secure data, how long we keep it, and what you can expect while using our tools. For privacy practices, see our Privacy Policy and Cookies Policy.

Our Commitment to Security

We design our systems around confidentiality, integrity, and availability (the “CIA triad”). We use industry-standard controls, least-privilege access, and monitoring to reduce risk across the platform.

Transport Encryption

All data exchanged between your browser and our servers is protected with HTTPS (TLS). This includes uploads, downloads, authentication, and API calls.

How We Protect Your Files

  • Encryption in transit: Uploads and downloads always use HTTPS.
  • Temporary processing: Files are stored only while a job runs, then cleaned up automatically.
  • No unauthorized sharing: We don’t sell your files or use them for advertising.
  • Access controls: Operational access is limited and audited.

Retention & Deletion

We keep files only for the shortest time needed to complete processing and to ensure a reliable download. After that short window, both source and output files are removed automatically from active systems.

Account and billing metadata may be retained to meet legal, security, or anti-fraud obligations. See the Privacy Policy for details.

Server & Infrastructure Security

Our servers run in professionally managed data centers with network firewalls, strict access controls, and continuous monitoring. We apply security updates, follow the principle of least privilege, and review logs to detect unusual activity.

Additional controls

  • Environment separation for production vs. testing
  • Access reviewed periodically with need-to-know limits
  • Backups for configuration/operational continuity (not user files post-processing)
  • Operational runbooks and incident response procedures

User Account Protection

  • Industry-standard password hashing and strong password requirements
  • Two-factor authentication (2FA) where available
  • Rate-limiting, suspicious-login checks, and session safeguards

Payment Security

We do not store credit card details on our servers. Payments are processed by trusted payment gateways that comply with PCI DSS. For bank transfer (where offered), please include your account email as a reference and send the receipt via our Contact Us page.

File Lifecycle (What Happens to Your Documents)

1) Upload

Secure HTTPS upload from your device. Only you trigger processing.

2) Process

Conversion runs on our servers. We aim to preserve layout and quality while minimizing time.

3) Download

Your output file is made available securely over HTTPS as soon as it’s ready.

4) Auto-Delete

Source and output files are automatically removed after processing within a short retention window.

Availability & Backups

We architect for reliability and scale. Critical configurations are backed up and deployments are monitored, helping us restore service quickly if incidents occur. We don’t retain user files beyond processing completion.

Compliance & Requests

We follow applicable privacy laws such as GDPR/CPRA as described in our Privacy Policy. Depending on your region, you may have rights to access, delete, or export your personal data. To make a request, contact us below.

Responsible Disclosure

If you believe you’ve found a security issue, please let us know so we can fix it quickly. Don’t access other users’ data, disrupt service, or degrade performance. We appreciate responsible reports and aim to acknowledge legitimate issues promptly.

Your Responsibility

  • Use a strong, unique password and enable 2FA (if available)
  • Keep your browser and OS updated
  • Avoid uploading highly sensitive data unless necessary; download results to trusted devices

Contact Us

Have questions about our security practices or need help? Reach out anytime:

✉️ Email: contact@lovepdf.me
📞 Phone / WhatsApp: +923214850003

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